Test e-mail works, real alert does not
Posted 28 December 2010 - 07:44 PM
Have just set up TNM 1.1.3 (1550) to alert on low disk space. Initially had 2 alerts (one for red - when below 10% free space & a second one for green - when returned above 10%)but have now combined then into the one alert using the macro's and red & green check boxes (as details in another post) I have my domain exchange server set within options and have selected 'use from options' on the alert. When I use the test button on the alert configuration screen I get the alert 90% of the time. This may be because I have adjusted the sender & recipient addresses frequently to try and get the alert to work unattended. I am yet to ever receive the alert when I make the free space go below 10%. I have tried changing the SMTP setting to detect automatically, and have also tried using an external mail server that I manage using it's mail domain in the sender &/or recipient address but with less success in testing and still never when the server actually goes below 10%
In the TNM console logging (the bottom half of the screen) I see the monitor event that it has gone below 10% and then when it has returned to normal, but nothing is logged about attempting to send and alert, not even when I just test it, nothing is logged.
Does anybody have any other suggestions?
In case it matters, I have TNM installed on a Vista Business 32bit SP2 machine and the PC is attached to a network domain and I am trying to utilise internal e-mail addresses and a local exchange server.
Posted 28 December 2010 - 08:53 PM
Does anyone have any idea what else I need to configure or disable on the Vista machine?
Posted 29 December 2010 - 10:31 PM
Is this a UAC type issue? Does anyone have any suggestions on what I need to change?
Posted 30 December 2010 - 03:09 PM
Posted 30 December 2010 - 05:41 PM
Suggestion to TNM developers - if this buffer size fix is not available in the next update, perhaps just shorten the default message in the next build to save a lot of frustration. I.E. I removed "Results:" from my message as the %results% is sufficient notification.
Furthermore re not seeing any evidence in the TNM logs about it sending messages - for anybody else struggling with troubleshooting e-mail issues it's not in the default log shown on the screen, it's in the EXECUTED ACTIONS log (the last sun/cog type icon in the logs area) - refer here http://docs.softinve...ns_journalizing
Posted 05 January 2011 - 07:20 AM
Indeed, there is such a bug with email sending buffer size which should be fixed in the nearest update. So the problem was not in the full hostname of the monitored device as such, but in its length when inserted into the alert message and sent by email.
And concerning the action log, it's really good sometimes to read a manual or at least look at the screenshots there
Posted 10 March 2011 - 01:59 PM
I will send the SMTP log:
(My speak Português:)
10/3/2011 18:32:42 Enviar mensagem de correio electrónico  @ ICMP SMTP server wrong reply (551 Sender address is not valid for your login. Check your email program settings. ). true
--- Flavio. Souza ---
Posted 18 March 2011 - 02:38 AM
Posted 25 March 2011 - 04:37 AM
>Indeed, there is such a bug with email sending buffer size which should be fixed in the nearest update. So the problem was not in the full >hostname of the monitored device as such, but in its length when inserted into the alert message and sent by email.
Is an update of TNM planned that fix this issue? If yes, when will it come?
Posted 28 March 2011 - 02:32 AM
This issue is going to be fixed soon, but unfortunately I cannot give an exact date.
P.S. I have merged your topic into this one, becase they are directly related.
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