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TNM 2.0 Email causes crash


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#1 MikeW

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Posted 06 November 2015 - 07:58 AM

I have installed the 2.0 release version in trial mode on a Windows 10 workstation. It runs nicely and I like the look of it but I can't get it to send email. We have a relay server for our network that is used by many different machines to send outbound email. I have configured the software to use that to send email but every time it tries to send an alert, or if I hit the 'test' button, the program crashes and shuts down. Here is the error from the event log:

 

Faulting application name: tnm.exe, version: 2.0.0.3000, time stamp: 0x00000000
Faulting module name: DNSAPI.DLL, version: 10.0.10240.16384, time stamp: 0x559f3b02
Exception code: 0xc0000005
Fault offset: 0x000346d9
Faulting process id: 0x2a64
Faulting application start time: 0x01d11893819caa3e
Faulting application path: C:\Program Files\Total Network Monitor 2\tnm.exe
Faulting module path: C:\WINDOWS\SYSTEM32\DNSAPI.DLL
Report Id: e81ea3fe-47a2-44bc-a1c4-b82e2b035f4a
Faulting package full name: 
Faulting package-relative application ID: 
 
I have attached the settings for the email configuration. There is no authentication on the relay - we filter by IP address.
 
Regards,
Mike

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#2 Armo

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Posted 11 November 2015 - 05:54 AM

We've received your e-mail at support@softinventive.com and will reply you there when we find a solution.






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