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License Information entered now missing


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#1 Brian Stillwater

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Posted 18 June 2015 - 02:50 PM

I entered all the license information on several MS Office products.  After awhile I went in to see extra license that have not been used.  But I'm finding that all the license information that was previously entered is missing.  What would cause this?

 

 



#2 Alex

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Posted 18 June 2015 - 11:04 PM

We need additional information on this problem. Please contact us on support@softinventive.com
Send a screenshot if possible. We will try to figure out what happened.



#3 Brian Stillwater

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Posted 19 June 2015 - 07:08 AM

Found my problem, was looking into the wrong folder.  I had several folders of gathered info, and was looking into the pre-Professional upgrade folder.  I had entered the license info into another folder.  Once I opened that folder, the licenses were there.



#4 Zak

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Posted 19 June 2015 - 07:28 AM

Brian,

 

Understood, thanks for the update.


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