Jump to content


Photo

TNI 3.1.1 hangs @ 5% scanning assets!!!


  • Please log in to reply
8 replies to this topic

#1 dortiz

dortiz

    Newbie

  • Members
  • Pip
  • 4 posts
  • Gender:Male

Posted 30 July 2014 - 10:08 AM

I've recently upgraded from TNI2 to TNI3.  Now this version is not scanning all my assets in our AD.  Version 2 worked perfectly fine.  My assets hang at 5%.  Anyone have any insight with this?  Tech support has not responded to any emails and their phone numbers are useless.



#2 Zak

Zak

    Administrator

  • Root Admin
  • PipPipPip
  • 747 posts
  • Gender:Male

Posted 18 August 2014 - 07:11 AM

Hi,

 

We have replied to you by e-mail (regarding the debug scan), but have not received a follow-up.


Softinventive Lab support

#3 dortiz

dortiz

    Newbie

  • Members
  • Pip
  • 4 posts
  • Gender:Male

Posted 07 October 2014 - 04:50 AM

I have replied as of 9/23/2014 and am still awaiting a response.  In that email, I attached the tniwinagent.log file as requested.      Ticket#2014072542000051



#4 dortiz

dortiz

    Newbie

  • Members
  • Pip
  • 4 posts
  • Gender:Male

Posted 29 December 2014 - 09:11 AM

Are these forums ever checked?  I am STILL waiting for a response.



#5 ekag_it

ekag_it

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 07 January 2015 - 07:59 AM

I had the same problem. The reaction time from the support is very slow. I use now an older version from TNI and wait for the fix.



#6 dortiz

dortiz

    Newbie

  • Members
  • Pip
  • 4 posts
  • Gender:Male

Posted 12 January 2015 - 09:47 AM

Yea, the older version works perfectly.  But I'm annoyed I paid to renew my support with them and I've gotten nearly NO RESPONSE!



#7 ekag_it

ekag_it

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 14 January 2015 - 10:42 PM

Has anyone tested the new update 3.1.3.1765? Is the problem resolved?



#8 ekag_it

ekag_it

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 05 February 2015 - 10:33 PM

For your information: with the version 3.1.3 (build 1771) is the problem resolved.



#9 Zak

Zak

    Administrator

  • Root Admin
  • PipPipPip
  • 747 posts
  • Gender:Male

Posted 20 February 2015 - 02:21 AM

Our apologies for the delay with replies.

 

ekag_it, thank you for the feedback.

 

dortiz, please update to the latest version (3.1.4 build 1800 as of today) and check if the problem is resolved. Thank you.


Softinventive Lab support




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users